Trusted Contact

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Keep your money and account safe with a Trusted Contact

Things often happen when we least expect them. Don’t wait, establish a Trusted Contact for your NY TEAM account today.

Designating a Trusted Contact is a way to ensure that NY TEAM FCU can stay in touch with someone you trust when you cannot be reached. This could be due to various reasons, such as a health issue, natural disaster, or traveling in an area with limited cell phone reception.

In addition, a Trusted Contact can help NY TEAM FCU protect you from scams or financial exploitation. They can also be contacted if NY TEAM FCU has concerns about your well-being. Adding a Trusted Contact to your account is an extra layer of security that helps keep your account safe.

What is a Trusted Contact?

A Trusted Contact is a trusted friend or family member who can:

  • Confirm your current contact information
  • Confirm your health status
  • Confirm the contact information for other authorized parties
  • Discuss urgent, unusual account activity or other possible red flags

While you are not required to have a Trusted Contact, establishing one may help us move decisively if we ever need to address suspected fraudulent activity. You may already have a power of attorney or spouse listed on your account, but a Trusted Contact provides an additional resource to reach out to if an issue arises.

It’s important to note that Trusted Contacts are unable to act on your behalf, conduct transactions, or engage in account activity (unless they’re already an authorized party on your account such as a joint owner or Trustee).

How do I add a Trusted Contact to my account?

Adding a Trusted Contact to your NY TEAM account is quick and easy.

Trusted Contact can help protect your account by

Confirming your support system

Identify your legal guardian, trustee or power of attorney

Knowing your health status

If concerns arise, they can confirm your health status

Knowing you

Likely the best source to understand your current personal and family situation

Advocating for you

Providing you with support and resources when you need it the most

Helping us reach you

Help NY TEAM FCU connect with you if we are unable to reach you

Helping you avoid scams

Help protect assets, and respond to suspected financial exploitation

Frequently Asked Questions

No. A Trusted Contact cannot authorize transactions on your behalf, make decisions on your behalf or be given detailed account information, such as balances or transaction history

Usually, anyone at least 18 years old can be designated as a Trusted Contact. However, it is recommended to choose someone who is not authorized to conduct business or receive information on your behalf. Trusted Contacts are usually family members or close friends, people whom you trust and who are likely to be in the best position to know your current situation. They differ from your investment advisor, trustee, or someone with power of attorney.

At NY TEAM, you can designate up to four Trusted Contacts for your entire relationship with your financial institution.

Full Name, Address, Phone Number, Date of Birth, Email Address and Relationship to Member(s).

No. NY TEAM will not discuss any matters pertaining to a member unless we have specific concerns and initiate contact with a Trusted Contact.

The role of a Trusted Contact entails various responsibilities like being an emergency contact in case of any health issues, assisting NY TEAM in connecting with a member they are unable to reach, and being a resource in the event of suspected fraud or unauthorized account activity.

In case of an emergency, such as a health crisis or suspected incapacity of a member, NY TEAM may contact you for guidance. If we cannot contact a member, we may ask for your assistance in reaching them. We may also contact you if we suspect any unauthorized activity on the account.

1 If you wish, you may designate the same person to be a Trusted Contact and to have power of attorney – but you must complete separate processes and forms for each.